Due to the COVID-19 restrictions and lockdown in place across Greater Sydney, our warehouse wonders have been significantly slowed down.
With implemented additional hygiene and distancing measures in place at our warehouse, fewer staff are on hand but our team is working hard to fulfil your orders as quickly as possible.
Safety is, and will always be, our top priority for both our team and our community (that’s you!).
So, when should I receive my order?
Due to additional safety measures in our Sydney warehouse, we are experiencing some dispatch delays. We’re working as swiftly as we can to get your Go-To treats, stat.
Are posties impacted too?
They are. Couriers and postal services are also impacted which is resulting in further delays once your order is packed and sent on its way. We know, it stinks for everyone.
Customer service is ghosting me!
If you sent our customer service pixies an email, they haven't ignored you. We promise. Demand is high at the moment. They will get back to you in 1-3 business days, if not sooner! If your inquiry is urgent hop on our website and talk to them instantly via Live Chat.
Can I track my order in the meantime?
Sure can! Skip on over to this link, pop in your order number and email address, and voilá! Your order status should appear. You can use this portal to see where your order is and when it should be with you.
We understand this is incredibly frustrating especially now when we all deserve a pinch of self-care, and we appreciate your patience during this crazy time.
Your friends at Go-To