Frequently Asked Questions

Buying baby products and kids skin care online is scary, we know. What if you order the wrong product? What if it irritates their delicate skin? What if it flares up their red, rashy skin? What if they get a NEW rash? What if you love it so much you’re worried it will sell out?

We understand your concerns, and have compiled this comprehensive FAQ in an attempt to answer all of your skin care queries and concerns. Anything else? info@gotoskincare.com

Purchasing & Shipping

Where can I buy Gro-To?
Exclusively here! It’s fast, easy, to-your-door-y! We offer speedy shipping and refunds. You can read all about it here.

How do I check on my order?
We’ll send you an email with a link to your tracking info once your goodies have been despatched. Link not working? Don’t worry! Just shoot an email to info@gotoskincare.com and they'll give you detailed tracking info.

Can I change or cancel my order once I've placed it?
If you want to change your order please email info@gotoskincare.com with your order details as soon as possible and we will try and help, however our warehouse elves may have already sent it out. (They can't help it! They love to be efficient! It's not their fault!) Unfortunately once the order has been shipped, it's yours. Please check out our super simple returns and refunds policy here.

Will you ship to me internationally?
Are you kidding? We'd LOVE to! Our Australian Warehouse ships everywhere except the US, Mexico, Canada, Puerto Rico and Central America. Want to get your hands on Gro-To over there? Head over to our US website for speedy shipping and far less kangaroo references!

How do I contact Gro-To?
If your tin and string isn't working, please try info@gotoskincare.com.

Can I order by telephone?
No. Sorry. We have arrogantly chosen to make Gro-To a 100% online business.

What if an item is out of stock?
You will be alerted that we're out when you try to buy it, OR if we run out after you've already placed your order we will apologise profusely and then offer you the option of waiting until it's back in stock, another product or a refund.

What payment methods does grotoskincare.com accept?
Visa, Mastercard, American Express, PayPal and Afterpay. We sadly no longer accept bubblegum as payment, due to it being a very silly idea.

When can I expect my order?
It will depend on which postage and handling option you selected at check out. See all of our Postage & Handling options here.

What about refunds and returns and stuff?
Yes, we offer all of this, please read in fascinating detail here.

Is it safe to use my credit card on grotoskincare.com?
Absolutely. We securely encrypt your data using a Comodo 128-bit security certificate to ensure your details and life savings are 101% safe-as, always. You can find out more about the certificate we use to encrypt your data by clicking on the padlock icon in your browser when accessing a secure page.

Will you give out my details to third parties?
Oh, totally! We feel you could really do with a penis enlargement and a fast-tracked college degree. Less hilariously: NO. Never. Gross.

Gifts & Packaging

Can I buy Gro-To as a gift and have it shipped as one?
Absolutely. (An excellent idea, just quietly.) Just make sure you enter the details of who you are sending the gift to during the checkout process.

What will my order arrive in?
Most orders will be in a Go-To peach box - it's a fun, custom-made shipper designed to protect your products in transit. It will arrive with an address sticker on it, and anything else our postage elves write on it. The Gift Sets (Little Squirts and Big Kids) will arrive in a super special, fully recyclable or reusable shipper.

Can I add a card to my order?
Sure can. If your order is going to someone else (OMG LUCKY), you can leave a message which our ever-efficient warehouse will pop onto a gift card.

Do you have gift boxes?
Nope, not ones that you can buy separately (yet). HOWEVER! Our gift sets come in their own bag and box so you could just grab one of them.

If I order more than one gift set, will my order be packed in separate boxes?
No. All products will be grouped and sent in the one box (or more depending on how much you order) to the one address.

Skincare Concerns

What’s the main difference between babies skin and adult skin? Why do we have to treat it differently?
Newborn skin is delicate, tender and sensitive as the epidermis is still developing making it incredibly fragile. In fact, newborn skin is approximately 30% thinner than adult skin and takes approximately 12 months to fully develop. Babies also have a much higher surface area to weight ratio making them far more sensitive to external influences, like heat, or fabrics like wool etc. Water-handling properties in baby skin is also still developing which means they are far more prone to dehydration which can lead to redness and irritation.

Can I use Gro-To for baby acne?
We recommend you seek medical advice for skin issues like this one. Our products should not be used in place of therapeutic products, which may be more appropriate to specifically address these types of skin conditions.

Can I use Gro-To for baby eczema?
Eczema is extremely common in babies and young children, however it is difficult to diagnose, and treat. We recommend you seek medical advice for skin issues such as suspected eczema. Our products should not be used in place of therapeutic products, which may be more appropriate to specifically address these skin conditions.

If your child’s skin is dry or itchy, Super Softy can be applied immediately to lightly-dried skin to moisturise and calm the skin.

Why do you use seed and nut oils in your products?
The seed and nut oils that we have chosen to in Skin Wizard are hugely beneficial for infant skin. There’s a combination of nourishing, soothing and hydrating ingredients which are mild, non-irritating and won’t strip the skin of its natural oils making it perfect for sensitive baby skin. It’s great to use in the bath, and also all over the body directly after the bath.

As with anything being applied to infant skin, we do recommend patch testing before use. Even a child who is not allergic to ingested almonds may have a reaction to topical almond oil.

Where can I find a full list of ingredients?
Check our Ingredient Glossary for a full breakdown of each ingredient and known allergens.

Can I use Gro-To products on my body?
Absolutely!

Are Gro-To products tested on animals?
No. Gro-To is completely cruelty free, and we have the CFF accreditation to prove it.

As with Go-To, Zoë tests everything on herself, and in this case, her children. And her friend’s children. And any other children she could find as she was testing and trialing version after version.

What is the shelf life of Gro-To products?
Each product has an expiry of 2 years of manufacture and should be used within 12 months of opening.

Is your packaging recyclable?

  • Skin Wizard bottles are made from PET which can be recycled via your local kerbside collection
  • Sud Bud bottles are made from HDPE which can be recycled via your local kerbside collection, unfortunately the pump is not accepted by your kerbside recycling service.
  • Super Softy are made from EVOH tubes, and unfortunately most council’s kerbside collection don’t recycle soft plastic.
  • Bad Dream Buster’s bottle and cap are made from PET which can be recycled via your local kerbside collection

 

I find the fragrances in Gro-To strong; will it irritate my baby’s skin?
Gro-To products contain a mixture of very mild, natural ingredients that contribute to the overall fragrance of the products. As with all topically applied, cosmetic products, we always recommend patch testing before first use. Bad Dream Buster contains natural lavender essential oil, however this is a room spray and should not be applied directly to the skin.

My baby accidentally swallowed some Gro-To product… Should I call the poison helpline?
Please consult a medical professional or call the 24/7 Poisons Information hotline 13 11 26.

Gro-To is designed to be safe for little ones and swallowing small amounts is unlikely to cause long term harm. However if larger amounts have been swallowed or if you’re concerned we recommend you contact the number above.

Skin Wizard

Can I use Skin Wizard on my body whilst I’m pregnant? 
Yes. Please do. All over boobs, bum and tum from 6w pregnant to 6w post-partum, ideally.

Can I use Skin Wizard on my new born baby or should I wait a few weeks?
Zoë did on her child. We believe that the ingredients in Skin Wizard are not only tolerable to newborn skin, but can be very helpful to infant skin, particularly when used in the bath. A patch test is highly recommended due to the inclusion of plant and nut oils.

How often would you recommend using Skin Wizard?
Every day, or as needed.

Can I add Skin Wizard to the bath for my newborn?
Any oil can be used in the bath but remember Skin Wizard is not soluble in water, which means it will not mix too well in water. We recommend applying it directly to skin while skin is still damp after bathtime for the most benefit and best penetration.

My baby has really dry skin; which will be better, Skin Wizard or Super Softy?
Both do a fantastic job of nourishing the skin, but in different ways. Oils are occlusive, which means they excel at locking in moisture that is already in the skin. This is why we recommend using Skin Wizard immediately after the bath or shower, while the skin is still damp to seal in that moisture. It absorbs rapidly, and softens the skin, and aids skin barrier function.

What is the difference between Skin Wizard and Super Softy? When should I use one over the other?
Think of Super Softy as your daily moisturiser, and Skin Wizard as a booster and treatment product. (Or massage product. Or itchy skin fire-putter-out-er-er). It comes down to personal preference and both can be used together if so desired. Both contain nourishing, soothing and moisturising ingredients to protect, hydrate and calm skin.

What are the nut oils in Gro-To products and what should I do if I think my baby may be allergic?
Skin Wizard contains sweet almond oil, macadamia seed oil, sandalwood nut oil and Super Softy contains sweet almond oil. We always recommend you do a patch test on your baby’s skin before applying any new product to their skin. For a full breakdown on the ingredients and known allergens visit our ingredient glossary.

Is Skin Wizard gluten free?
Yes!

Is Skin Wizard Vegan Friendly?
Yes!

Sud Bud

What does pH balanced for delicate skin mean?
Many traditional soaps, bubble baths and body washes naturally have a high pH which can lead to dry and irritated skin. Sud Bud has been specially formulated to ensure it is balanced to the correct pH for babies skin.

Can I wash my babies hair with Sud Bud?
Yes. Being a gentle, plant-based cleanser with none of the irritants or harsh foaming agents often found in other bath products, Sud Bud is fine to use as a shampoo as well as a body cleanser. Keep away from eyes, obviously, and rinse with water if the product makes direct contact with eyes.

Will Sud Bud sting my baby’s eyes?
Sud Bud should not sting or irritate your child’s eyes. However, as with all bath products, remember to rinse eyes with water if the product makes direct contact with eyes.

I find the fragrance strong… Will it irritate my babies skin?
Everyone’s skin is different, and so it is impossible to say. That said, we have formulated the range to be as non-irritating as possible, so we really hope not. Our Gro-To fragrance is non-synthetic, derived from natural essential oils and present in a minute amount, but it is always possible your baby’s skin may be sensitive to an ingredient in the product.

We always recommend you perform a patch test on your baby’s skin before applying any new product to their skin. For a full breakdown on the ingredients and known allergens, please skate over here.

My baby accidentally swallowed some Sud Bud ...should I call the poison helpline?
Please consult a medical professional or call the 24/7 Poisons Information hotline 13 11 26.

Gro-To is designed to be safe for little ones and swallowing small amounts is unlikely to cause long term harm. However if larger amounts have been swallowed or if you’re concerned we recommend you contact the number above.

Is Sud Bud gluten-free?
Yep.

Is Sud Bud vegan-friendly?
No. Sud Bud contains Xanthan gum, which is derived from eggs-enzyme

Can I use Sud Bud as a shower gel for myself?
Please do!

Super Softy

Can I use Super Softy on my body whilst I’m pregnant?
Absolutely.

Can I use Super Softy on my new born baby or should I wait a few weeks?
Zoë did on her child. We believe that the ingredients in Super Softy are not only tolerable to newborn skin, but can be very helpful to infant skin, particularly when used on dry or damaged skin. A patch test is highly recommended due to the inclusion of plant and nut oils.

How often would you recommend using Super Softy?
Every day, or more if skin is itchy and dry.

My baby has really dry skin; what will be better, Skin Wizard or Super Softy?
Both do a fantastic job of nourishing the skin, but in different ways. Oils are occlusive, which means they excel at locking in moisture that is already in the skin. Lotions like Super Softy are excellent for dry skin, as they are creamy and comforting, and excel at penetrating the skin because they are partly water-based, so can utilise ingredients that can help the skin’s ability to retain moisture. Use Skin Wizard before Super Softy, just as you would use a face oil and then a moisturiser.

My baby accidentally swallowed some Super Softy ...should I call the poison helpline?
Please consult a medical professional or call the 24/7 Poisons Information hotline 13 11 26.


Gro-To is designed to be safe for little ones and swallowing small amounts is unlikely to cause long term harm. However if larger amounts have been swallowed or if you’re concerned we recommend you contact the number above.

What are the nut oils in Super Softy and what should I do if I think my baby may be allergic?
We use sweet almond oil. We always recommend you do a small patch test on your baby’s skin before applying any new product to their skin. For a full breakdown on the ingredients and known allergens check our Ingredient Glossary.

What does pH balanced for delicate skin mean?
Super Softy has been specially formulated to ensure it is balanced to the correct pH for babies skin.

Is Super Softy gluten free?
Yes!

Is Super Softy Vegan Friendly?
Nope, it contains Xanthan gum (derived from eggs) and also beeswax.

Bad Dream Buster

My baby accidentally swallowed some Bad Dream Buster… what should I do?
Please consult a medical professional or call the 24/7 Poisons Information hotline 13 11 26.
Gro-To is designed to be safe for little ones and swallowing small amounts is unlikely to cause long term harm. However if larger amounts have been swallowed or if you’re concerned we recommend you contact the number above.

My child got some in his eyes, what should I do?
Wash his or her eyes out with water immediately.

Is Bad Dream Buster vegan-friendly?
Yes!

Is Bad Dream Buster gluten-free?
Yes!

Press & Media

How can I let Gro-To know I am quite the fan?
Come scallywag around with us on social media. We are @grotoskincare on Facebook, Instagram and that huge Wiggles fan group: all of them.
(We love seeing all your photos. Please tag them #grotoskincare so we can peep!)

Where should I direct my press enquiry?
Please contact the PR wizards at media@gotoskincare.com.

Returns & Refunds

Don’t like what you got? Tough! You’re stuck with it.
Nah. We would never. (We would but legal said no.) We offer a 30-day money back guarantee on all products from the time of purchase.

Click here for all the gloriously dull returns details.

No Dice

No luck finding the answer to your question? The ice cream to your cone. The salt to your popcorn. The peanut butter to your peas.

Send the Go-To Customer Service team an email. We love hearing from you.

info@gotoskincare.com