Where can I buy Gro-To?
Exclusively here! It’s fast, easy, to-your-door-y! We offer speedy shipping and refunds. You can read all about it here.

How do I check on my order?
We’ll send you an email with a link to your tracking info once your goodies have been despatched. Link not working? Don’t worry! Just shoot an email to info@gotoskincare.com and they'll give you detailed tracking info.

Can I change or cancel my order once I've placed it?
If you want to change your order please email info@gotoskincare.com with your order details as soon as possible and we will try and help, however our warehouse elves may have already sent it out. (They can't help it! They love to be efficient! It's not their fault!) Unfortunately once the order has been shipped, it's yours. Please check out our super simple returns and refunds policy here.

Will you ship to me internationally?
Are you kidding? We'd LOVE to! Our Australian Warehouse ships everywhere except the US, Mexico, Canada, Puerto Rico and Central America. Want to get your hands on Gro-To over there? Head over to our US website for speedy shipping and far less kangaroo references!

How do I contact Gro-To?
If your tin and string isn't working, please try info@gotoskincare.com.

Can I order by telephone?
No. Sorry. We have arrogantly chosen to make Gro-To a 100% online business.

What if an item is out of stock?
You will be alerted that we're out when you try to buy it, OR if we run out after you've already placed your order we will apologise profusely and then offer you the option of waiting until it's back in stock, another product or a refund.

What payment methods does grotoskincare.com accept?
Visa, Mastercard, American Express, PayPal and Afterpay. We sadly no longer accept bubblegum as payment, due to it being a very silly idea.

When can I expect my order?
It will depend on which postage and handling option you selected at check out. See all of our Postage & Handling options here.

What about refunds and returns and stuff?
Yes, we offer all of this, please read in fascinating detail here.

Is it safe to use my credit card on grotoskincare.com?
Absolutely. We securely encrypt your data using a Comodo 128-bit security certificate to ensure your details and life savings are 101% safe-as, always. You can find out more about the certificate we use to encrypt your data by clicking on the padlock icon in your browser when accessing a secure page.

Will you give out my details to third parties?
Oh, totally! We feel you could really do with a penis enlargement and a fast-tracked college degree. Less hilariously: NO. Never. Gross.

Can I buy Gro-To as a gift and have it shipped as one?
Absolutely. (An excellent idea, just quietly.) Just make sure you enter the details of who you are sending the gift to during the checkout process.

What will my order arrive in?
Most orders will be in a Go-To peach box - it's a fun, custom-made shipper designed to protect your products in transit. It will arrive with an address sticker on it, and anything else our postage elves write on it. The Gift Sets (Little Squirts and Big Kids) will arrive in a super special, fully recyclable or reusable shipper.

Can I add a card to my order?
Sure can. If your order is going to someone else (OMG LUCKY), you can leave a message which our ever-efficient warehouse will pop onto a gift card.

Do you have gift boxes?
Nope, not ones that you can buy separately (yet). HOWEVER! Our gift sets come in their own bag and box so you could just grab one of them.

If I order more than one gift set, will my order be packed in separate boxes?
No. All products will be grouped and sent in the one box (or more depending on how much you order) to the one address.

What’s the main difference between babies skin and adult skin? Why do we have to treat it differently?
Newborn skin is delicate, tender and sensitive as the epidermis is still developing making it incredibly fragile. In fact, newborn skin is approximately 30% thinner than adult skin and takes approximately 12 months to fully develop. Babies also have a much higher surface area to weight ratio making them far more sensitive to external influences, like heat, or fabrics like wool etc. Water-handling properties in baby skin is also still developing which means they are far more prone to dehydration which can lead to redness and irritation.

Can I use Gro-To for baby acne?
We recommend you seek medical advice for skin issues like this one. Our products should not be used in place of therapeutic products, which may be more appropriate to specifically address these types of skin conditions.

Can I use Gro-To for baby eczema?
Eczema is extremely common in babies and young children, however it is difficult to diagnose, and treat. We recommend you seek medical advice for skin issues such as suspected eczema. Our products should not be used in place of therapeutic products, which may be more appropriate to specifically address these skin conditions.

If your child’s skin is dry or itchy, Super Softy can be applied immediately to lightly-dried skin to moisturise and calm the skin.

Why do you use seed and nut oils in your products?
The seed and nut oils that we have chosen to in Skin Wizard are hugely beneficial for infant skin. There’s a combination of nourishing, soothing and hydrating ingredients which are mild, non-irritating and won’t strip the skin of its natural oils making it perfect for sensitive baby skin. It’s great to use in the bath, and also all over the body directly after the bath.

As with anything being applied to infant skin, we do recommend patch testing before use. Even a child who is not allergic to ingested almonds may have a reaction to topical almond oil.

Where can I find a full list of ingredients?
Check our Ingredient Glossary for a full breakdown of each ingredient and known allergens.

Can I use Gro-To products on my body?
Absolutely!

Are Gro-To products tested on animals?
No. Gro-To is completely cruelty free, and we have the CFF accreditation to prove it.

As with Go-To, Zoë tests everything on herself, and in this case, her children. And her friend’s children. And any other children she could find as she was testing and trialing version after version.

What is the shelf life of Gro-To products?
Each product has an expiry of 2 years of manufacture and should be used within 12 months of opening.

Is your packaging recyclable?

• Skin Wizard bottles are made from PET which can be recycled via your local kerbside collection
• Sud Bud bottles are made from HDPE which can be recycled via your local kerbside collection, unfortunately the pump is not accepted by your kerbside recycling service.
• Super Softy are made from EVOH tubes, and unfortunately most council’s kerbside collection don’t recycle soft plastic.
• Bad Dream Buster’s bottle and cap are made from PET which can be recycled via your local kerbside collection

Do you have any samples?
We sure do! We have samples for Sud Bud, Super Softy and Skin Wizard.

I find the fragrances in Gro-To strong; will it irritate my baby’s skin?
Gro-To products contain a mixture of very mild, natural ingredients that contribute to the overall fragrance of the products. As with all topically applied, cosmetic products, we always recommend patch testing before first use. Bad Dream Buster contains natural lavender essential oil, however this is a room spray and should not be applied directly to the skin.

My baby accidentally swallowed some Gro-To product… Should I call the poison helpline?
Please consult a medical professional or call the 24/7 Poisons Information hotline 13 11 26.

Gro-To is designed to be safe for little ones and swallowing small amounts is unlikely to cause long term harm. However if larger amounts have been swallowed or if you’re concerned we recommend you contact the number above.